OUR VALUES

At UPP, we are personally and professionally committed to our value; The values of Excellence, Character and Contribution which guide all of our work. We value each person being guided and supported in their journey, to help them to unleash and reach their personal potential.

Here are our values and some of our the principles and mantras that guide our work with young people and teachers.

EXCELLENCE

We are on a journey of continuous improvement (kaizen), in order to deliver the most exceptional student incursions in Australia.

Principles / mantras:

• Striving for excellence in the ordinary (good enough isn’t);

• Make it better- better engagement, connection, relevance, impact, systems, relationships and value;

• Maintaining a beginner’s mind, we are white belts everyday;

• Surpassing expectations- NPS above 9.5 each term;

• We are always a work in progress, constantly becoming;

• Attention to detail and world-class service delivery;

• Over communication- clarity and commitment; contact points. To be unclear, is to be unkind.

CHARACTER

Our actions are always aligned with our words.

Principles / mantras:

• Humility, transparency, integrity;

• Never making promises we don’t intend to keep.

• Our honesty builds trust;

• Admit mistakes, and learn from them;

• Window (credit) and the mirror (personal learning);

• Always playing above the line (Ownership, accountability & responsibility) instead of below the line (blame, excuses & denial);

• No gossip;

• Pass problems up to leadership, pass praise out and down.

•How we do anything is how we do everything.

CONTRIBUTION

We focus on our contribution and lifting others, and we understand that it is in giving that we receive.

Principles / mantras:

• We bring positive energy to every conversation, incursion and interaction- at work and home;

• Positive energy, enthusiasm and engagement;

• We focus on service and making a positive impact;

• Think mirror neurons (you get back what you give out);

• We rise by lifting others- Be a people lifter;

• Do it all with joy in the heart.

• Taking initiative and demonstrating leadership;

• Add value. Do extra. Go the extra mile.

The Unleashing Personal Potential Team